Frequently asked questions
Everything people usually ask before their first pickup.
General
Do I need to be home for pickup?
No — as long as the items are accessible and match your photos, we can pick up without you there.
Is there anything you won't take?
Most hazardous materials (paint, chemicals, propane) aren't included — we'll flag anything like that during your quote.
Is PyleAway insured?
Yes — every job is covered, and every driver-partner is required to carry their own insurance too.
Pricing
What if my price seems off once you arrive?
Our drivers verify against your photos on site. If something doesn't match, you'll get a clear explanation before anything changes.
How is the price calculated?
From your photos — volume, item type, and access all factor in automatically, so you get one flat number up front.
What payment methods do you accept?
All major cards, charged only once your pickup is confirmed.
Scheduling
How fast can you come?
Most areas offer same-day or next-day pickup, with a rush option if you need it sooner.
Can I reschedule or cancel?
Yes, anytime before your driver is en route, right from your account.